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Walmart Family Mobile Review – No Contract Wireless Plan

Walmart Family Mobile Review   No Contract Wireless Plan reviews cellular service reviews It has been over a month since I wrote my final goodbye to Verizon.  I left Verizon back in October and then finally was able to get my wife to switch.  Coverage was great, but the price was outrageous.  Either way, I had been looking for a new service provider for some time and there were two things that I wanted, price and coverage.  After some testing, I decided to jump to Walmart Family Mobile.  While I am not a huge fan of Walmart for shopping, I can’t complain about the price of their Family Mobile product.  For those that don’t know, Walmart Family Mobile’s cell service is powered by T-Mobile.  Though Walmart runs the program, you are running off of T-Mobile’s towers.  That being said, here is my Walmart Family Mobile review and how the service has worked for me.

Get Started with Walmart Family Mobile

This is probably the most important step.  If you want to make the switch to Family Mobile, then you need to know a few things.  First, you can either bring your own phone or buy a phone from Walmart or Walmart.com.  Along with the phone, you will need to purchase an activation kit.  This kit includes the SIM card and a few important numbers.  This kit costs $25.  I bought mine in the store, but you can do it either way.

In order to get service, you will either need to get a new number or transfer your existing number over.  You can do this during the signup process.  If there is a problem with porting your number over, then the website will indicate you should contact customer service.  This all depends on the provider the number is with and if it is a prepaid number or not.

Walmart Family Mobile Phones

Walmart Family Mobile Review   No Contract Wireless Plan reviews cellular service reviews One of the main reasons why I chose Walmart Family Mobile was because I could bring my own phone. I have a Nexus 4 and wanted to bring it with me. It is unlocked and was not my Verizon phone.  Family Mobile allows me to bring my phone and activate it pretty easily.  When I went to the site, I just had to go through a few steps and that was it.  There was a problem with my phone at first, so I had to call in to get some assistance.

If you are going to bring your own phone, then you need to make sure it will work on T-Mobile.  Since they use a GSM network, like AT&T, you will need a phone that will handle it.

If you don’t have a phone yet, but still want to try out Family Mobile, then they do have a selection of phones, albeit small.  Walmart currently offers the Samsung Galaxy SIII and Galaxy S4.  They do have some other phones, but they are of lesser quality.  Now, since Walmart Family Mobile does not have contracts, their phones are full price.  Walmart does give some good prices on some of the family mobile phones.  If you really want a good phone, checkout The Motorola Moto GG and Moto X. They are unlocked and the price is great for the Moto G.

Family Mobile Coverage

As I stated before, Family Mobile is powered by T-Mobile.  This means that they provide you with T-Mobile’s service.  There are no other providers that have the coverage of Verizon, so make sure you understand this before you sign up.  I made sure to look over their coverage map to see if my area had adequate coverage.  Luckily for me, T-Mobile has great coverage in my area.  If you live in a rural area, Walmart Family Mobile might not be for you.

Walmart Family Mobile Review   No Contract Wireless Plan reviews cellular service reviews

Data Speeds

I get a lot of questions from people asking me about data speeds. With the explosion of 4G LTE coverage, I understand that people want that type of service.  Walmart Family Mobile does not offer 4G coverage.  They only allow you to connect to T-Mobile’s 3G network.  While that might be a deal breaker for some, it was perfectly fine for me.  I couldn’t use Verizon’s 4G LTE network because it would always disconnect.  I was used to the 3G speeds and it is adequate for me.

Walmart Family Mobile does not offer 4G, but since they are using T-Mobile, you might have access to it. They are slowly rolling this out, so that is why Walmart doesn’t advertise it readily.

Family Mobile Pricing

Here is where Walmart Family Mobile wins people over.  The offer a quality service at a low price.  Their service starts at $29.88 per month (Currently $24.88) for unlimited talk and text.  If you want data, then you will need to fork over $39.88 per month (They have a limited time offer for only $34.88).  This price includes 2.5GB of 3G data. After you hit that mark, you still have data, but it is on the slower speed.  A benefit to adding extra lines onto your account is that the price drops by $5 for each line. That means that you will pay only $34.88 for each additional line.  You can only add up to 5 lines onto your account.

Reminder: Walmart Family Mobile is a no-contract provider. You do not have to sign any contract with them.

If you want to add extra lines onto your account, Walmart Family Mobile requires that they have the same area code. So, if you are bringing your number to Family Mobile, everyone on your account, must be on the same area code.

Walmart Family Mobile Review   No Contract Wireless Plan reviews cellular service reviews

Family Mobile Customer Service

I am a pretty self-sufficient guy. I can do a lot of tech things on my own.  Normally, I would have been able to just transfer my phone number to Family Mobile and then make a payment, but there was a problem with my number.  I had to call up their customer service line and see what was going on.  I made the call at 8PM EST and was able to get connected to a person in about 5 minutes or less. I had to do this with both my phone number and my wife’s number.  They were able to transfer the numbers and have the phone working in less than 10 minutes. It was easy and I didn’t have any problems.  I can’t say the same when I go shopping in Walmart, but that is another story.

Since I have been using Family Mobile for close to four months, I can say that I am happy with it.  I like the price and the coverage.  It works in my area and that is all that I can ask. I have traveled while using it and there was a few problems in some really rural areas.  While that might be bad for some, I realize that if I was in an emergency, my phone can still connect to 911.  This puts my mind at ease.  The best part is that if I get fed up with something, then I can just leave.  I am not under any contract.

Sign Up For Walmart Family Mobile

Shop for Walmart Family Mobile Phones

Have you thought about trying Walmart Family Mobile?  If you are a current subscriber, how do you like it?

PS. If you are looking for other mobile service providers, then check out my reviews of Straight Talk, Republic Wireless, Net10, Cricket Wireless, and Virgin Mobile.  You can also score the $30 T-Mobile Plan from Walmart as well.

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Walmart Family Mobile Review   No Contract Wireless Plan reviews cellular service reviews

About Grayson Bell

I am an average Joe, who built up over $50,000 worth of credit card debt and had to learn how to break it back down. It took 4 years of learning budgets, secrets, and many other personal finance tricks in order to cut the debt to $0. Now, I push to teach others not only how to get out of debt, but how to use credit wisely and how to start growing their wealth. You can view my other site, Sprout Wealth for ways to grow your money. I am also a freelance personal finance writer who provides staff writing and ghost writing services.

80 comments

  1. I’ve been pretty happy with Republic Wireless so far, though I’d like to upgrade the actual phone. They use Sprint which has been perfectly fine around Boston but definitely had trouble when we visited my wife’s family in Pensacola. Never tried T-Mobile before but I like that you can bring your own phone.

  2. I’m a current user of Walmart Family Mobile. I was originally paid to review it but I now have no plans of switching. It’s really affordable and my only complaint is bad service on the 9th floor of the building where I work. Ironically, the OTHER side of the 9th floor (where I don’t sit) I get perfect 4g coverage. Nevertheless, for the price you pay I think it’s the best plan out there.
    DC @ Young Adult Money recently posted..4 Ways to Stop Wasting Money This YearMy Profile

  3. Walmart family mobile works really well for situations like yours…where you have a phone that you are bringing to the table. If I had to pay full price for a phone though…..yikes. Although quite frankly that’s where most carriers are heading these days.
    Travis @debtchronicles recently posted..What We Learned About Finances Will Help us Lose WeightMy Profile

    • Ah, see, that is how they get you Travis. You might be able to get a phone on a subsidy, but you are more than paying for it with the higher cost and fees. The math has been done many times before, it saves you money in the long run to buy a phone and switch to a different carrier.

  4. Good overview Grayson. As you know we’re still with VZ, but will be looking to switch this year when our contracts are up. We’re on Wi-Fi so much that while the 4G is nice, we certainly have no need for it. I’m just looking at how much we can save per month and it’s almost sickening.
    John S @ Frugal Rules recently posted..Frugal Rules Goals for 2014: Stop Living Like a College StudentMy Profile

  5. As you know making the switch from Verizon is one of my goals this year. My sister has Tmobile and she’s very happy with it. I still think I’m going to switch to Republic Wireless for my husband’s phone. However, I have an iPhone that still works great so I was looking into Page Plus for myself since they are powered by Verizon and I don’t want to buy a new phone. Do you have any insights on their service?
    Raquel@Practical Cents recently posted..The Growing Pains of HomeownershipMy Profile

    • Republic Wireless is a good one to try out, especially with their money back guarantee. I have heard good things about Page Plus, since it just runs on the Verizon network. I will be doing a review soon.

  6. Thanks for the information…I am currently with Verizon as well and have been getting really annoyed with how expensive our plan is. Currently we are paying about $130 per month and it feels like a total waste. I am really looking into other options.
    Liz recently posted..Trading City Living for Simpler Suburb LifeMy Profile

  7. Thank you for the review! We are currently with Verizon and our contract is due next month, and I would definitely like to make a change. I never thought about Wal-Mart (because like you, I hate it for the shopping experience), but will check it out.
    Shannon @ Financially Blonde recently posted..Financial Fitness Series – What’s In a Credit Score?My Profile

  8. My sister uses this plan as well and seems to really like it… Thank you for the review, definitely seems to be better than the “big” guys like Verizon, AT&T, etc.
    Jon @ Our Fine Adventure recently posted..Realizing We Have ControlMy Profile

  9. Nice! I would definitely consider one of their plans if I didn’t have Republic Wireless.
    Holly@ClubThrifty recently posted..January Budget Breakdown and Home Remodeling FunMy Profile

  10. I make my last payment to Verizon on 1/28/14!!!! I was also looking to switch to the Walmart Plan. While I was at the store looking into it, I noticed there is another plan offered by T-Mobile that is a Walmart exclusive…Unlimited Text and Data (5GB of Data before it slows) and 100 minutes of talk for $30. You can add additional minutes for $0.10/minute. This is a decent deal if you do not use many minutes but want/need more data.

    • Hey Marc. I forgot to put that link in my post. I reviewed how to get the $30 plan from Walmart and T-Mobile.com. That can work for quite a few people as long as they don’t need many minutes.

  11. I think the no contract thing can be a huge selling point. My boyfriend is in Europe for the next six months and can’t use his phone (without paying a fortune) because he’s locked with Verizon.
    Stefanie @ The Broke and Beautiful Life recently posted..Shake Your Money Maker: Taking ActionMy Profile

  12. Hey Grayson, very nice outline here. I love how Walmart controls so many markets. They’re low cost in everything, but the key is, when they do what they do, they do it good!
    Josh from CNA Finance recently posted..Are There Any Alternatives To Secured Credit Cards?My Profile

  13. I use a dumb tracfone, but my wife uses a Samsung Galaxy S3 with StraightTalk, also through Walmart. The cost is a little more, at $45/mo, but she gets unlimited voice, text, and data, which is something she wants to have. I am pretty sure the underlying wireless provider for both my trackfone and her StraightTalk is also T-Mobile.
    Bryce @ Save and Conquer recently posted..Fighting Consumer Fraud with the Consumer Financial Protection BureauMy Profile

  14. Dude! This is an incredible deal! I might have to switch when these Verizon Wireless contract phones are complete. Thanks for this tip,
    Sam
    Sam @ Frugaling.org recently posted..Best Brokers For Commission-Free ETFsMy Profile

  15. We are retired and have a land line with unlimited long distance in a Phone, Cable T.V., Internet bundle with Comcast. We bought a basic track phone from Walmart and loaded it in October for a total under $60. We will run out of time and have to re-load next month without using all the minutes. We keep the phone with us for emergency’s or quick calls. By using it sparingly we use hardly any minutes keeping the cost very low. We don’t text or have smart phone capabilities. We use our home computer or GPS for some of the services a smart phone would provide. Admittedly a smart phone is quite desirable but not a necessity. If smartphone service costs drop a bit more we may consider going that route. But for now the simple track-phone serves out purposes at a very reasonable cost.

  16. WARNING

    familymobile plans do NOT accept SMS from business or companies, only cell-to-cell SMS

    otherwise I am happy with their service

    • Thanks for sharing. I have not had the same experience. I get SMS text from certain companies that I work with. I assume it might be certain companies.

      • My employer uses the Amerilert system to communicate site closures and/or emergency situations near the site to employees. I connot recieve such communications since switching to WM Family Mobile. WMFM customer “service” advises that Amerilert uses a 3-digit speed- code rather than a full 10-digit phone number, and that SMS messages from speed-code numbers are blocked, because such are more likely to be SPAM. However, guess who uses a 3-digit speed-code to communicate with their customers? WalMart Family Mobile. The advertising claim of “unlimited text” appears to be fraudelent advertising. I guess I shouldnn’t have expected anything mmore from WalMart.

        • Sorry to hear about your problems with Walmart Family Mobile. I don’t think your assertion of fraudulent advertising is correct. It is not fraudulent advertising when they do indicate such a policy in their terms and conditions. Unlimited text only means you can get unlimited texts from services that they support. If you need support for that, then switch to the regular T-Mobile service.

  17. Do yourself a favor DONT GET WALMART FAMILY MOBILE! If you were to try quiting they keep sending you bills telling you that you still owe money and the only way to dispute it is email or snail mail. No phone calls. Seems weird to me. And then you get a letter saying you owe it so you pay and you get yet another bill! No one will answer these types of billing questions! Its the worst service ever.

    • Hello Kristen,

      Sorry to hear about your issues. I have been on Walmart Family Mobile for some time. Though I haven’t cancelled, I haven’t heard of issues from others. If you do cancel any service during an active month, then you will owe money the following month. It is just pro-rated. I would recommend actually going into the store. Don’t call, just go into a store. They have employees in the electronics section that handle this type of stuff.

  18. I too became fed up with Verizon’s high cost. I currently pay more for my family’s phone plan than my Jeep. I spoke with some friends and they had Straight Talk and Wal-Mart. Once I was there and compared the two, the Wal-Mart plan worked better for me. Unfortunately I was unable to use my Verizon phones, but I bought the Galaxy Exhibit. Great phone, great reception, there’s no message indicator light and its a small screen, but it’s paid in full! Ultimately I am saving $303 per month with Wal-Mart. Very happy!!!

    • Thank you for stopping by and leaving your comment Carrie. I am glad to hear that you are having a good experience with Walmart Family Mobile. I am as well and I have a phone that is paid in full!

  19. H. I have had walmart family mobile for almost three years and am completely satisfied. The price has gone down since we signed up. I just called and got the new rate with no problems. I have talk text and web, my husband just talk and text, all on the same plan. We pay less than half of what I paid for AT&T. So glad we changed to walmart family mobile.

    • Forgot to mention I brought my iphone with me I called AT&T and told them I wanted my phone unlocked for travel. They did send me the info, which was complicated. I ended up talking to Apple for help and about an hour of transfering to computer and on the phone it was unlocked. A week later I changed to walmart family mobil. To unlock my husbands phone was entering a code, thats it.

    • That is great to hear Clair. Thanks for taking some time to stop by and leave a comment.

  20. The Wal-mart/T-Mobile Family Plan is as good as AT&T is bad. I was wasting money every month for lousy calls (dropped calls, poor connections, etc.) and lousy customer service. I’m not a big fan of Wal-Mart for their big box store practices, but I had to make an exception here.

    I was paying, on average $56 per month for 450 minutes and 5,000 nights (after 9pm) and weekends. Text messages were 15 cents per minute. However, something happened when I lost my SIM card and got a replacement. I started getting double billed. I never could resolve the problem, so I decided it was time to deep-six my relationship with AT&T. I had been off-contract for some time, so switching was not a problem.

    On the WalMart plan, I’m now paying $37/mo. – it’s the $29.88/mo plan, but the various taxes adds another $8 to the total. I get unlimited talk and text, and great reception.

    I did have to pay the one-time fee of $25 for the SIM card, but that’s like adding $2/mo to the first bill. Still, the total price of SIM card and service was less than AT&T.

    I just happened to have a cheap T-Mobile go phone lying around that took the Walmart/T-Mobile SIM card immediately and I was able to make calls as soon as I turned it on. The biggest step was getting my old mobile number transferred over to T-Mobile. That took about two hours to complete.

    The little go phone I had, a Nokia 717, I happened to like despite the limited features. It was light and small, but it was also old technology and started acting up.

    My daughter still had her Motorola Razr V3c that I had unlocked with the help of AT&T and have been using it without a hitch. The Razr is a nice phone and I’m not into smart phones one iota. I’m in my mid 60′s with big hands and uncorrected vision, the smart phone operations are just too small for my hands, the typeface too small for my eyesight, and I don’t need to be on the Internet after work hour since I ride a desktop for my day job.

    What I needed was a phone that made smart calls – ones that I could easily dial and ones that were easily heard.

    If I ever do go the smartphone route, it will probably be via a tablet. In which case, Ill spend another $10 for the unlimited web feature, or slide on over to T-Mobile for their $50 service.

    The only downside with the service is that I cannot make 411 or 555-1212 information calls or make international calls (for which I’d use a calling card anyway…or my Skype). A small inconvenience.

    One thing I like that AT&T did not have as an option is the ability to control Caller ID from the phone. Now, I can turn it on or off, depending on the level of security I desire.

    I have had the WalMart/T-Mobile service since November and I could not be more pleased.

    The phone selection for WalMart and T-Mobile is not bad. If you are looking for a phone that they don’t carry, my advice is to get on eBay and buy whatever you want that has already been unlocked or is already set up on the T-Mobile network.

    Do thw switch and never look back. Verizon may have the biggest 4G/3G coverage, but they also have the #1 worst service record of all providers. The coverage map for T-Mobile is big enough if you are not located way out in the Boonies.

    One thing you will never do on this plan is forget to pay your bill, as they remind you by text message and by email starting a week to 10 days in advance and then every day for the last three. I can sign up for auto-pay and get rid of tghe messages altogether, but I prefer to have the latitude of paying early or paying near the due date.

    My recommendation is a 10 out of 10.

  21. cheep plans don’t ever try to leave there customer service will make in very hard. They charge extra fees and will keep any money you have on your extra packs. Then when you try to call and get it resolved all you get is the run around. and no help. buyer be ware.

    • I actually just left for Cricket Wireless and didn’t have any problem or extra fees. You don’t ask them to leave. You just transfer your phone number out and go. You will have to pay the rest of your monthly term, but that is it.

  22. I switched my wifes and my phone phone from Sprint to WM Family. We were paying $90 a month for 300 anytime minutes and 300 texts. I got 2 unlocked Galaxy 3 phones from Tiger Direct and it was very easy to move our current phone number over. I paying the same amount with unlimited talk text and data. This is our first smart phones and love them so far. Famlily Mobile is a good deal

  23. I am so happy I found this review and that it is recent.

    I have been w/ tmobile for 5 years. I am paying 63.00 for my plan including taxes for 2 lines, 1000 minutes and that is it. In addition I am paying $10 per month for 200mb web on 1 phone line. No texting on either line. I bought a new phone on the jump last summer after my husbands phone was stolen, and they didn’t have anything cheap at the tmobile store so I was roped into a smartphone Nokia Lumia 521, so there I also a $6.00 payment and $8.00 insurance added. So in the end I pay on average of 83.00 per month for 1000 minutes and a little web access.

    We were in walmart recently because the phone my husband has (my old one he got when his was stolen and I got the smartphone), is just falling apart. So we wanted to get him a new phone but buy it outright since I am already paying monthly for my phone. That is when we say the Walmart Family Mobile.

    Not being very ‘up’ on how everything works, I called Tmobile to ask what would happen if I would switch. I was told that I am no long on contract so that wouldn’t be a problem, then was offered a $80 plan matching the unlimited talk text and web like Walmart. I asked her to make a note to my account and that I would talk it over with my husband.

    So we talked it over, but as I started looking at everything I started to get really confused.

    One of the questions is if I switch to Walmart, will Tmobile want they remaining $90 I owe on this smartphone right away or will it roll to Walmarts plan? Or do I continue to pay $6 to Tmobile.

    So I decided to call back. The next representative had me so frustrated that I eventually hung up saying I will just go to the store. She was hmming and hahing and talking to cryptic I was so confused.

    Then I started looking at reviews for Walmart.. and the first one I come across done in 2008-2010 was complaining about horrible coverage and bad customer service.

    But now your blog here and all the positives comments makes me want to switch.

    In the end I want as much bang for my buck and I feel I am being ripped off! I am grateful that tmobile offered $80 plan to match walmart, but you add in my phone insurance and payment plan, then I am paying over what I am paying now.. granted I get more, but I need to save money!

    I think I may just make the switch, hopefully I don’t have to pay my phone off, but if I have to so be it.. to get a lower bill with better bells and whistles appeals to me.

    Alot of companies complain about us using these big box stores, but when they offer better prices, when your watching your budget, how can they blame a consumer? Lower your prices and perhaps we could stick with you.

    • I am also curious if I already had the sim cards if walmart will charge us the startup fees?

      • And… my husband has a 3g sim card, I have a 4g.. will there be any problems for either of us do you think?
        We live in the Minneapolis area.

        • There shouldn’t be any problems. Walmart Family Mobile does not tout it’s 4G coverage as T-Mobile doesn’t have much. If you have a 4G Sim card, then it will pick up 3G and 2G. Your husbands card will only pick up to 3G. As the 4G coverage expands, your phone will pick it up.

      • Yes, they will charge you the Startup fees. You have to buy their SIM cards in order to get it to work.

    • Sorry for the delay in replying Jessica. I was moving into a new home. First, if you want to switch, you will owe T-mobile the rest of the fee for the phone. They don’t roll into Walmart and you can’t just pay them $6 per month.

      You really need to look at how much you will save when going to Walmart. How long will it take to pay back the rest of the phone with the savings? Walmart doesn’t offer phone insurance, so that isn’t a cost with them. You don’t even need it with T-mobile. If you are prone to breaking phones, then maybe, but I used to have insurance and it was a waste. You can save $8 per month right there. Walmart does charge tax on the account. My monthly bill for two lines with data was $83.50 per month.

      Based on the math, it will take you 15 months to recoup having to pay back T-Mobile for your phone. I can’t make the decision for you, but just wanted to show you how long it will take.

      If you have any questions, please just let me know.

  24. My experience with Walmart family mobile was terrible!!! the signal was very poor and spotty. The service was cut because I did not pay the bill.I thought it would automatically terminate the service just like those other prepaid phone services but instead Walmart mobile continue to bill me in full despite the service cut. Its another story when I contacted them.I blame myself in part because if I had done my homework by reading their policy and reviews I would not even consider this Walmart phone service.however I am now happy that I am with the great BOOST MOBILE.their service has strong signal and if I don’t want their service I just stop paying and everything automatically canceled. That is exemplary prepaid service and customer friendly!!!!

    • Walmart Family Mobile is not a prepaid service. It is postpaid. That means it is similar to Verizon, AT&T, Sprint, and T-Mobile. It doesn’t not automatically terminate when you don’t pay. You need to read their terms and conditions. You can’t blame Walmart for this one.

    • I feel the same way you do.. I can’t stand my walmart plan either. Thanks for letting me know I need to cancel before I go back to my regular T-Mobile plan. What’s funny is when you ask the employees at walmart they will tell you its prepaid and no contract. . This is worse then a contract I think. They need to let people know its a monthly bill no matter what . They can call it pro-dated or whatever they want but its still monthly bill and pay or not your still going to get a bill and you pay late you won’t get you whole month like regular prepaid phones.. BAD DEAL

      • You still have to read the terms and conditions. It is not prepaid. Just as with any postpaid company, if you don’t pay, then they will continue to bill you. There is no contract and you can cancel at any time with no termination fee. That is the difference between Walmart and other post-paid companies.

  25. I, too, made the switch to WalMart Family Mobile, and I couldn’t be happier! It is awesome! I used to have an Iphone 3GS with StraightTalk, and it was nothing but endless aggravation. Sure, it was cheap, $50.00 a month, but the only time I could get online was in my house where the service could use my personal internet connection. Anytime I was out somewhere, the service would never let me do anything except make phone calls…and I rarely even use my phone for making calls…I like it more for info.
    I bought a new Samsung Galaxy S3 from them with the service, and yes, it was full price, but I LOVE that phone, so no regrets! I’m only sorry that I didn’t leave StraightTalk and their crappy service in the dust long before I did.

  26. Greetings Grayson…

    Interesting Bio on you. IF you’re completely out of debt now, congratulations! Sadly, all too many Americans aren’t these days. They put more effort in to planning their vacation than they do their financial future! Ultimately, the way to stay financially fit is to never get in to large credit card debt in the first place!

    After being on T-Mobile for over 10 years with no real heartache, I’m tempted to make the switch to the family plan at the current $24.88/mo. for unlimited voice and text. There’s enough Wi-Fi around now, that that should suffice for the time being until which time I prefer to upgrade the service to Talk, Text & Web. I’ve been reminded by the local representative from T-Mobile at Walmart that although it has been listed at $28.88/mo. on-line if you actually go through the motion of signing up, it has been corrected to $24.88/mo., per their advertisement, for the monthly charge cycle. My hesitation has been my once a year offering that T-Mobile used to do for 1,000 minutes + nights & weekends for $39.99/mo. – remember those days? That’s when I took the leap in to the service. There for a while, they also offered once or twice a year, 1,500 minutes (straight time – no nights & weekends) for the same $39.99/mo.

    The only concern I’ve come across was the claim that the service wasn’t through T-Mobile service but was actually through Amerilink. As such, according to one reviewer, it wasn’t even up to T-Mobile’s coverage areas (heat map in the RF world) – and was extremely spotty, at best. Other than that minor glitch on the cellular radar screen, for the most part, I’m seeing positive reviews about the Walmart Family Plan. IF, indeed, the plan is using the unaltered ‘classic’ T-Mobile cellular service/towers then this is truly one of the better deals out there right now – by far. Even though I’m still getting a paper bill each month, which I prefer, I can see where any cellular carrier would appreciate (lower costs) doing away with that and rather just ‘remind’ you via a text message each month.

    One last thing here, kudos in deciphering some of these comments the folks have written. Apparently, English writing and comprehension wasn’t one of their strong points in school! Apparently, proofreading what they wrote prior to posting to the entire planet isn’t a priority. Amazing the number of folks that tend to have issues with, two, to, too, they, they’re, their, there and when it’s actually appropriate to use such.

    There’s little doubt that overall cellular costs are coming down! Especially for those that can do without the latest 4G/LTE. Meanwhile, the competition is heating up with the future cellular carriers offering to pick up Early Termination Fees (ETF) while the latest, T-Mobile is offering free use of their cellular network for a week to “try it out” (in theory) prior to any commitment. Others to follow? Time will tell.

    • Hello Gary,

      Thank you for taking the time to visit the site and comment. This is a great comment. When I signed up for Family Mobile and used it, I was using T-Mobile towers. I can’t say that about the reviewer you found, but I think T-Mobile has some agreements with areas they don’t have much coverage. That could the case here, but that is only a guess. With any “MVNO” carrier, you don’t get full access to the towers. What I mean is the people who are paying for T-Mobile actually get first priority for calls and data. The MVNO’s get the second priority. This means in heavy data times, you could be having some problems connecting or getting things to download. I have never experienced such times.

      I did just move from Family Mobile to Cricket Wireless. I had to because we moved and the service didn’t cover our new home very well. I did get coverage, but it was spotty at best. The same goes for my workplace. I moved more toward the inside of the building, so I got no service. Before these moves, my coverage was good and I had no problems with call quality or data problems.

      More and more of the big carriers are getting into the low cost game. AT&T bought Cricket, so now I get AT&T access. This has been great. Sprint has a couple of MVNOs and I think Verizon might be starting their own. They realize people are fed up with paying outrageous fees for a popular service. These big carriers were just milking it for as long as they could.

  27. I am currently with Verizon and would like to move my service over to Wal-mart – I have Verizon Samsung Galaxy S4 phones – Do you know if they will work on the wal-mart family mobile plan or will I need to purchase new phones?

    • You have to have Verizon unlock the phone. When you do this, you will be able to put the Family Mobile card in. As a warning, you cannot get T-Mobile’s 4G LTE network on a verizon phone. It does not support the same bands. In most areas, you will only be able to get their Edge, which is slow, very slow. I have seen a lot of problems from it, but here is a T-Mobile support thread. This issue might be exacerbated on Walmart Family Mobile.

  28. Family mobile customer service is terrible. They add charges when you try to cancel the service and their customer service number laughs at you and says they don’t have the tools to fix the billing mistake. They give you a customer service relation email which doesn’t get answered for 5 days and when it does you get a canned response and a runaround saying they can’t fix it either. Save your time and money and just purchase the service directly from Tmobile.

    • Sorry to hear you had problems. I just canceled in favor of Cricket Wireless because my service wouldn’t work in my new house. I didn’t have any problems. I transferred two lines out to Cricket and there was absolutely no issue. Why did you call them to cancel? You should never call a company to cancel, especially when you want to keep your number. You just transfer it and your service automatically cancels. You are still charged for the days used in your billing cycle though.

  29. Hello, your review is very on the mark. However, I have a major area of clarification after reading the comments & your replies/advice.
    Just a comment above, you advise to ‘never call a company to cancel’. That seems like the appropriate thing for a decent consumer to do. So are we better to leave & port the number while the account is still within a billing cycle, actively being used?
    A previous comment above & prior from ‘Daniel Palmer’, where he left the service without officially telling them & continued to get charged—your reply indicates that his issues were entirely his own fault, but you made no reference or review of the user agreement. Leaving without making an official phone call didn’t work for him, but seems that is the advice you give to the later commentator. Am I deciphering this accurately or missing any pivotal info?
    I ask with piqued interest as I am looking at alternatives, and about to pay my past balance. And in the area of customer service issues & resolution—the readers telling of condescending MFM phone reps with substandard customer service skills…VERY true.
    In addition, ANY customer calls requiring research/decisions/actions getting referenced to a sketchy email address…also TRUE!
    I continue to be stunned by a huge company implementing such an archaic structure. Could you make mention of how your exit strategy worked & how you left unscathed?

    • Hello James,

      Thank you for your detailed question. In the wireless industry, if you call and cancel your service without porting the number out, you are at a big risk of losing your number. When you cancel your plan, they can take your number with the service. It happens time and time again. It creates a huge problem and takes a long time to fix. When you just port your number out, your service is automatically cancelled. This is how the industry standard works now a days. I have done this with four carriers and all have been flawless.

      Now, when you do this, you are still responsible for the days you used in the billing cycle. Most people don’t cancel on the same day their billing cycle ends. Life just doesn’t go that way unfortunately. Many consumers get confused when they cancel and they think they owe nothing. Most of the time, that is incorrect. You still owe for whatever days you used in that billing cycle. It comes due during the next statement period.

      With Walmart, I just ported my number and didn’t call them. You don’t have to call them to cancel the account. It is not about a decent thing to do. When there is no number in your account, you can’t have service. This is generally how the wireless industry works. As I indicated, you risk losing your number if you cancel your service before porting out. Have the new provider do it and you will have no issues.

      I will agree about Walmart Family Mobiles lack of customer service. They are only able to keep their prices so low because of this. I have had to call them three times and I had no issues with getting my problems resolved. I was on and off the phone in less than 30 minutes.

  30. Grayson- I am in need of a little help :) Our daughter is with Walmart family and we will be joining as soon as our VZ contract is up. She is currently using the concord- wanted to ensure she would maintain the phone responsibly as she is 11. I promised her an I-phone if she maintained an A average all yr. in which she did. Now I am struggling in trying to find one that will work with this plan. I am not a tech savvy person so I am not sure what unlocked or jail brake means yet everyone has advised that is what I need to get being that I don’t want to pay $500. Can you please provide any insight on which if any carriers I-phone will work with this plan?
    Kristian recently posted..Teach Your Kids About Money with “The Lemonade Stand” [Giveaway]My Profile

    • Hello Kristian,

      Thank you for checking out the review. Walmart now has iPhone sized SIM cards. They fit the iPhone 4 and 5. You can find unlocked iPhones on eBay and the like. This just means it is not locked to any carrier. If you can’t find one, then you can use a T-Mobile iPhone since it uses the same network. You just have to adjust the APN settings when you setup the phone. These instructions are on the Walmart Family Mobile site.

  31. What if your plan is not up with your current provider? I know T-mobile does the “we’ll take care of it for you” but with this being Wal-Mart but running off T-mobile, I didn’t know if they offered the same thing. I just renewed my contract with Verizon but my bill keeps going up every month and I am ready to switch. Thanks for any help and I loved the review!

  32. I am very interested in Walmart Family Mobile. However, I was wondering if I were to purchase an Apple iPhone 5 16GB, White, for Straight Talk would I be able to activate it through Walmart Family Mobile and use it services instead of Straight Talk?

    • Hell Pat,

      If you buy the contract-free/unlocked iPhone 5, then it is compatible with any GSM network. That means you can use it on Straight Talk, which runs both AT&T and T-Mobile, along with Walmart Family Mobile.

  33. Walmart Family Mobile is awful. From the second I switched, everything was terrible. It takes forever to activate a phone of My Family Mobile, as the people who work in the Walmart stores are either incompetent or simply don’t care. The service itself is spotty. You will not get great service, and the “unlimited” data is so slow you cannot hardly use it in the first place. After having all the problems, I decided to switch back to verizon. I called the “customer service” number and asked to make sure I would not keep being charged after I got my number ported back to verizon. They assured me I would not. However, when the next bill came I was charged the full amount. I called the “customer service” number again, the number it has listed to dispute charge, and they tell you that they are “customer service” and that I needed to talk to “customer relations” to dispute a charge. “Customer relations” cannot be reached over the phone, and they were absolutely no help at all. I emailed them multiple times. They responded with a copy and paste job about section 4 of the terms and conditions saying that I would be stuck paying for 29 days of a service that I was incapable of using once my number was ported. Walmart family mobile is like most other great deals– too good to be true.

    • I am sorry to hear about your experience Matt. I had great service when I signed up and had no issues getting connected with customer service. Yes, they were hard to understand at times, but they did fix my problems. Depending on when you port your phone number over, you will be charged for the month it is moved. They bury that in the terms and conditions for sure.

      I do appreciate your time in commenting and sharing your experience.

  34. While traveling from Minnesota to Colorado through Iowa, Nebraska, and South Dakota, we rarely had service with our Walmart Family plan. This was frustrating. According to the T-Mobile coverage map, we should have had service. Does the Walmart Family Plan have the same coverage area as T-Mobile?

    I stopped at T-Mobile to ask them. They told me that they’re offering a family plan with 4 phones for $100. That’s cheaper than Walmart Family Plan. What are your thoughts about that T-Mobile deal?

  35. I am still confused. Does no contract mean unlocked? I just purchased a brand new Net10 IPhone 5c from Walmart.com (waiting for it to arrive now).

    http://www.walmart.com/ip/Net10-Apple-iPhone-5C-16GB-Prepaid-Smartphone/33152933

    Will I be able to put a Walmart Family Mobile Nano Sim card in it and activate it with no problem?

    • No contract does not mean unlocked. It just means you aren’t restricted to a contract term with your provider. Unlocked means you can take the phone to any carrier who supports it and start using it. It appears the Net10 phone has some Net10 specified apps on it. I wouldn’t be able to tell you if you can buy a Walmart Family Mobile sim and use it. Net10 is a prepaid service and Walmart Family Mobile is a post-paid. You might have issues with trying it.

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