Boost Mobile Review – My Thoughts After Testing the Service

Boost Mobile logoI have been reviewing cell phone providers for a long time, longer than this blog has been around.  I have a few “test” phones around my house just for this purpose.  The reason I do it is because I got really tired of paying inflated prices on the big networks. I had Verizon for a long time and just accepted their prices. They do have one of the best networks around, but you pay a premium for it.  I was never mad at their service, just their prices.  I broke up with Verizon nearly two  years ago and have since been on a mission to try my hand at other networks.  Today, I am going to provide you with my Boost Mobile review.  People have contacted me asking about Boost Mobile, so I knew it was time.  If you are in the market for a new cell phone plan, then check out my other mobile service reviews and a running list of providers.  Anyway, if you have interest in Boost Mobile, sit back and read on!

Boost Mobile Review Update

The quality and service from Boost has declined over the past few months. If you’d like a good plan that doesn’t cost a lot, then I’d recommend Republic Wireless or Cricket Wireless. While you do have to buy a phone from them, they provide a 30-day money back guarantee on both the phone and service. I use Republic and love it. Read over my Republic Wireless review.

Boost Mobile – The Basics

Boost Mobile is a MVNO cell service provider using the Sprint network.  By MVNO, I basically mean they are selling you sprint service, but at a lower price.  Boost Mobile is a prepaid service. This means you are paying for the month ahead.  When you sign up for the first time and make your payment, you are paying for service for that month.  The next payment you make, you are paying for service for that month. You are prepaying for your service.  If you don’t pay, you don’t get service.  Prepaid services used to get a bad reputation, but I have been using them for some time and they work great.  I am currently on Cricket Wireless and have had no problems at all.  The large nationwide carriers, including Sprint, are what they call post-paid.  You pay for the service and data you used the prior month.  You pay for your service after you receive it.

Anyway, Boost Mobile offers Sprint coverage with both 3G and 4G speeds.  When I tried it out, I was able to get 4G speeds in my area.  We have good Sprint coverage near us, so this worked out.  If you don’t get good Sprint coverage, then Boost Mobile would not be a good fit for you.  As a reminder, Sprint is working hard on expanding their 4G and 4G LTE service nationwide. They do have some work to do, but they are getting there.  As their network expands, the data speeds get faster on Boost Mobile.

You will never sign a contract or have any annual commitments with Boost Mobile. You pay for the service and if you want to move on, then that is what you do. There is nothing tying you to their service.  Many people are getting tired of annual contracts and early termination fees.  Who wants to spend $300+ to terminate a contract if the service sucks?  I hate contracts and that’s why we left the big carriers.

New Boost Mobile Plans

Boost Mobile Plans

I’m sure this is something you have wanted to know about.  What about the Boost Mobile calling plans?  Well, they have both monthly plans and daily plans.  Most, if not all, of my readers will be interested in the monthly plans, but I will go over both.  Boost Mobile currently offers three monthly plans to choose from. They are currently starting at $40 per month.

Boost Mobile is offering new lower prices and increased data for a limited time. Their lowest plan is now starting at $35 and they have doubled the data for all their plans. Remember, this is for a limited time!

  • $40/Month Plan – With this plan you get unlimited talk, text, and data.  You also get 500mb of high speed data which is 3G/4G speeds.  Once you hit that mark, you will be throttled down to 2G speeds, which is almost unusable.  If you are not a big data user, this might be a good plan for you.
  • $50/Month Plan – You get unlimited talk, text, and data.  Your high speed data allotment is increased to 2.5GB, which is a good amount.  Once you go over the 2.5GB, then you will pushed down to 2G speeds.
  • $60/Month Plan – Just as the others, you get the unlimited talk, text, and data.  Instead of 2.5GB, you are increased to 5GB of 3G/4G speeds.

Sprint does have a nationwide network of 3G and 4G speeds, but make sure to check the coverage map to see if you are going to be covered.

Since I said they have daily plans, here are the two they currently have.

  • $2/Day Plan – This plan is for those with a basic phone (not a smartphone) and just want to pay for days they use the service. It costs $2 per day and you get unlimited talk, text, and data, along with voicemail, call waiting, long distance, and call forwarding.
  • $3/Day Plan – This is the same plan as the $2, but it’s reserved for those with smartphones.  So, if you only use your phone a few days a month, then this could be a good plan.  You get all the same features, unlimited everything, for just $3 per day.

Boost Mobile Phones

Boost Mobile offers, at this time, 44 phones to choose from.  They mostly have Android and Apple phones, but there are a few basic phones in the mix.  They don’t currently offer a “bring your own device” program.  They apparently used to, but there was more hassle from it.  The only devices they allow to bring on their network are ones purchased through Sprint.  [lightbox full=”http://www.debtroundup.com/wp-content/uploads/2014/11/boost-approved-sprint-phones.jpg” title=”Approved Sprint Phones”]Here is the current list of approved Sprint phones[/lightbox].  This makes sense, but I know a lot of people, like myself, just like to keep their phone and move networks.  This is not possible on Boost Mobile.  They do offers some web-only discounts and some deals on good phones, but you do have to buy them from Boost Mobile.  Here is a list of some of the better phones they currently have to purchase.

  • Apple iPhone 6
  • Apple iPhone 6 Plus
  • Samsung Galaxy S 5
  • LG Realm
  • LG Volt
  • Apple iPhone 5s
  • Apple iPhone 5c
  • Motorola Moto G
  • Apple iPhone 4s
  • Samsung Galaxy S III
  • LG Optimus F7

Once you pick a phone and a plan, then you will go through the checkout process and get the phone shipped to you.  They offer free shipping on their phones. You can activate your service once you get your phone.

Shop Boost Mobile Phones

How to Activate Your Boost Mobile Service

If you don’t buy the Boost Mobile service in one of their stores, then you will have to activate it online.  They make it fairly easy to do so. Since Boost Mobile is using CDMA, they have a form online which will help you get it activated.  To activate your Boost Mobile service, you will need to get the ESN or MEID number off the phone. Most of them are labeled underneath the battery when you take it out. If you have a phone with an enclosed battery which can’t be removed, then you will need to power up the phone, then go find the settings area and get the information from there.

You are allowed to bring your phone number to Boost mobile.  In order for them to port your number over, you will have to get your phone number, account  number, account or billing PIN, your name and address, along with your social security number (only required if your other carrier required it).  If you don’t know your billing PIN, then make sure to ask your current carrier. Some of them, like Walmart Family Mobile, make it hard to find this information.  Make sure to gather all of this information before you start the Boost Mobile process.

I have heard there are issues in some cases where Boost Mobile can’t port over your number from your previous Sprint account. To see if you can, please call Boost Mobile customer care at 1-866-402-7366.

If you are getting a new number, then the process is much easier.  When you are activating your service, Boost Mobile will give you a list of available numbers in your area code and you can choose.

My Overall Impression of Boost Mobile

I tried Boost Mobile’s service for about two months in order to test it. I had seen a lot of advertisements for them and I see their stores around my area. Since I have a Moto G LTE, I decided to try their Moto G and the price wasn’t bad.  It made the setup a breeze because I was familiar with the phone already.  I know some people hate Boost Mobile, but I didn’t have a problem with them.  Their service was OK, but not the greatest. I can blame that on Sprint.  Remember, they are using Sprint, so if you have network issues, the backbone is powered by them.  You can blame Boost all you want, but until you realize how these MVNO carriers work, you can’t complain about network issues.

I was able to get my phone shipped for free and it was to me in about three days.  I went online, got a new number, and had the phone functioning in about 20 minutes.  There was no hassle at all.  I did call Boost Mobile once just to gauge their customer service effectiveness.  I was waiting for a rep for about five minutes, but then they were able to answer my made up questions pretty easily. Since I didn’t have any real technical issues, I couldn’t pry them on that.

If you are looking for a service which will be reliable day in and day out, I wouldn’t recommend Sprint or Boost Mobile.  This really all depends on where you live.  If you live in a big city which has good Sprint coverage, then you will be fine.  If you live in a rural area with little to no coverage, then don’t get it.  There are other services out there and I have tried most of them.  In the end, Boost Mobile was good for me.  It worked when I needed it and the phone was good.  I could easily pay for my service on their website and didn’t have technical issues. I’m not saying those won’t happen, but they didn’t for me in the two months I was testing them.

All in all, I hope this Boost Mobile review helps you decide if you want to give them a shot.  Since they have stores, you can go in and sign up with no issues. They have good phones, but some can be pricey.  Remember, these prepaid services don’t offer use discounts on phones.  Since they aren’t locking you in on annual contracts, they can’t afford that pricing model.  The money you save every month will more than pay for the phone with a few months.  Just do the math!

Sign Up For Boost Mobile

About the Author Grayson Bell

I'm a business owner, blogger, father, and husband. I used credit cards too much and found myself in over $75,000 in debt ($50,000 in just credit cards). I paid it off, started this blog, and my financial life has changed. I now talk about fighting debt and growing wealth here. I run a WordPress support company, along with another blog, Eyes on the Dollar, which is another great personal finance blog.

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36 comments
How To Save Money says November 3

Thanks for this informative review! It sucks how you can’t get good coverage in rural areas.

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    Grayson Bell says November 4

    Well, that is a Sprint problem. If you live in a rural area, then Verizon or AT&T are going to be your only choices.

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Jayson @ Monster Piggy Bank says November 4

Nice review on boost mobile. I am actually looking for a plan for Samsung Note 4, but some provider haven’t listed it yet in our area. By the way, I have signed up on Boost Mobile. Still waiting for the right time.

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BewareofSprintboost says April 23

I needed a phone asap, i pulled into boost, bought an LG phone & paid the $55.00 for unlimited use. After leaving, i was back Within minutes. I couldnt make a call…..They said the Towers are down. What could i do, i left. 48 hrs later, same problems but multiplied. Text would arrive in jumbled order. Sent texts would arrive in multiples, in jumbled order. Calls dropped, over & over. I went back, to store, they now blamed it on LG. What could i do, i left. Ditto on all of the above, either NO Service, or worthless service. I stopped in other stores, Guess what they said? Yep, The towers are down. For 2 wks, ita either the towers are down, or its the LG phone YOU bought. Then i look into sprint closer. It appears that this has been Sprints MANTRA For Years, “The Towers. are Down”

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    Grayson Bell says May 18

    Sorry to hear about your issues with them. It can be hit or miss when you get a service like Boost. I had no problems when I was trying it out for the post.

    Reply
nate says July 3

Say i buy an iphone 6 from boost, if i dont like the service, can I go to a different one using the same phone? Are they locked only to sprint?

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    Grayson Bell says July 3

    When you buy a phone for use on the Sprint network, then you can only use it on other networks that use CMDA. I don’t know of the others that use Sprint, but I can find out. The list is much smaller than the ones that use AT&T and T-Mobile (GSM).

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Massy says August 30

Recently went with boost mobile I got a good deal on a fone and opted for there reboost plan. 30dollars month 2GB data unlimited talk n text autopay.
Customer Service was good answered all my questions and got right thru.. Connection is good and calls are clear.. Not much more I can say plus I like the phone for 35.00 plus 30 monthly plan I think I did good surprisingly..

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Alyssia cook says September 28

My boostmobile Device iphone 4s everytime i try To call someone it beeps three times then hangs Up, do you know how i can fix this problem?

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amber nicole says December 1

yas i shopped at pace blvd the customer service sucked the cashier nICOLE WAS NO HELP AND MY PHONE DOES NOT WORK

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Jeanne says March 28

I have boost mobile… After countless tries to get a real answer from the well trained robots that give the same excuse time after time, I’ve kept every single name of reps and every private message. When they asked on Facebook… How can we help you… Send a private message… I return the kept private message from a rep… No response. Sprint yes is their “parent” tower but they run off another signal. Not sprint signal. 4 g runs on 2…had it tested… Law suit? It has now been brought to my attention on Facebook that they have blocked me from commenting any further to get the other upset customers how I didn’t get the right scoop either. Signal suck, they suggested me to sit by a window. Reeealy… Boost mobile is not all that. Even to put fule to the fire, my mother was rushed into er for heart. Never got the message till next afternoon… Ya,, I’d like to write a review… Smdh

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    Grayson Bell says March 29

    Thanks for your feedback. I’ve started to hear some real stories about them for sure. Not good Boost!

    Reply
Mitchell says April 24

Boost Mobile can be awesome at times. I mean they do have some dropped calls here and there, and they do have data caps. Other than that they’re A okay in my book. I was with them for about 2 years, then I switched to Verizon. Boost Mobile Compared to Verizon though.. lets just say Verizon was soooooooo much cheaper and had waaaaaaay better services. I was bummed out because I found this website afterwards called the Free Minute program, these people just gives away free codes. I think its awesome!!

Here is the site http://adf.ly/6619554/freeminuteservices

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Mike says June 10

Boost is OK in some urban areas where there is a Sprint coverage but in rural areas and smaller towns there is little if any coverage. I am vacationing in western South Dakota and there is zero coverage. I have been without cell service for a week. Even the larger towns do not have coverage out here. Same with western North Carolina. Once I cross the border from Georgia there is no coverage. I spend a couple of weeks in the Fall in North Carolina and unless I get into Asheville I have zero coverage. I basically have to resort to email wherever I can find wi-fi. Forget using Google maps for driving directions too. Frustrating because while I have no coverage everyone around me is chatting on their Verizon and AT&T phones. I guess you get what you pay for.

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Paul J. Mancerella says January 2

Very unhappy with boost mobile. I DO NOT RECOMMEND BOOST TO ANYBODY. They have no compassion for their customers. Been a boost customer for 2 years,now switching to another…..Do not use boost,u will be very unhappy.

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Angela says February 21

I’ve had Boost for several years and I am not going to switch. I was on an unlimited plan. UNLIMITED!! And they kept sending me messages reading that I went over my unlimited plan!! How one can over a plan that is unlimited has yet to be explained to me by Boost or anyone else! So yeah, not happy with them and switching to Metro PCS which I have heard outstanding things about.

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    Grayson Bell says February 21

    I assume by the rest of the comment that there was a typo in the first sentence? You’re not going to switch to what? Back to Boost?

    Reply
Angela Ray-Bigelow says February 21

Yes! That was a typo and I will be leaving Boost Mobile. You would think they would have some sort of customer loyalty program, but I’ve been with them for almost 9 years! Not to mention when you call Customer Service you can’t reach a live person, but get all of these scripted emails. Yeah. They’ve let their service go big time.

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    Grayson Bell says February 21

    So many don’t care about old customers. They only care about acquiring new ones. This is because of investors and they want to see growth. Same thing happens in the internet/cable market. Loyal customers mean nothing to these companies.

    Reply
Amber says March 15

I just order boost 03/13/17 online. After reading all of these comments I feel like I made a huge mistake.

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    Grayson Bell says March 15

    Always test and try for yourself. One person’s experience isn’t all that’s out there. I knew quite a few who love their Boost service.

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Amber says March 15

Thank you Mr. Bell. I’ll give it a shot.

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    Grayson Bell says March 15

    Always make sure you pay attention to their cancellation period and test it thoroughly during that time.

    Reply
Amber says March 15

I hope I don’t come across as being dumb. But what do you mean by their cancellation period?

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    Grayson Bell says March 15

    The period of time you can cancel the service and get a refund on it and the phone.

    Reply
james Pierson says April 5

Mr Bell are you sure Boost does not have 4G LTE service?

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james Pierson says April 5

I’m thinking of leaving Metro (which has given me excellent service but can’t provide more than 8 Gig of hotspot) and move to boost to try it. They offer 8 Gig for $45 with a free phone and auto pay. Are you sure they have no 4G LTE or is this old blog info? I would be using the phone as a hot spot at least 60% of the time so I need 4g LTE speed and reasonable reliability. I’m in the city in South Florida.

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    Grayson Bell says April 5

    They do have 4GLTE, but only if Sprint has it in your area. So, you are leaving Metro that gives you 8GB to go to Boost to get 8GB?

    Reply
Denise Fuller says May 18

I’ve been shopping for a phone online for a few days and somehow or another my phone number got changed! I never went on line to change my number! I did not even see anything online about getting my number changed, nor would I ever change it, because thiat WAS my business phone! so I would never change my phone number! What ever is going on it’s not something I did! And now you all can’t retrieve my number. I’m done! Not to mention you wouldn’t let me upgrade, because I retuned a phone

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    Grayson Bell says May 21

    You do realize this isn’t Boost Mobile, right? We don’t sell their service, aren’t them, and have no connection with them. You need to redirect your anger toward Boost, not a blog that just has a Boost review. We are NOT Boost Mobile customer service.

    Reply
Ondrea says May 21

IF YOU RUN A BUSINESS DO NOT GET THIS SERVICE YOU CAN NOT ACCESS YOUR INTERNET WHILE ON A PHONE WITH YOUR CLIENT…. BAD FOR BUSINESS

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